FAQ

How long does it take for you to make and ship the hats?

My current production time for custom hats is 8-12 weeks. The hats on the home page are made to order and can be completed in about 4 weeks. Feel free to email me at dianadawwwn@gmail.com if you have any questions about when your hat will be ready or if you would like to pay for rush production and/or shipping.

How are custom hat embroidery prices determined?

Through a consultation with me, I determine a price level based on the detail and time commitment of your desired design. There are five levels, starting at $350. There are no particular rules of which designs fit into each level for new designs, which is why I require a consultation before ordering. If you see a hat I've done before and would like something similar, I'm happy to tell you what price level that would be.

Will these hats fit me?

These hats are one-size-fits-most and have adjustable strings or straps inside to tighten the hat if it is too large. They will fit anyone who has a head circumference of about 23" to 23 1/2" and under, depending on the hat. Feel free to reach out after receiving your hat if you need help adjusting the size.

Can you embroider other hats?

Yes, I am quite happy to work with you to make a custom design on a hat you already own or plan to purchase elsewhere. Or, you can choose a style hat I currently have in stock to be embroidered with the design of your choice.

What are the hats made of?

The hats I use are 100% Australian wool.

How do I care for my hat after I get it?

-Store your hat on a flat surface or hang it on a nail/hook on the wall as art!

-To clean the hat, it is best to use a natural hair brush or a natural dead sea sponge to brush it off. For any small stubborn spot cleaning, I also recommend using a hard bristled toothbrush in counter clockwise circles.

-I don't recommend the hat being worn in rain since moisture makes the hat very pliable and likely to warp if it is not fixed into its proper shape several times while drying. A normal amount of moisture and heat can sometimes cause the brim to get a bit wonky, so I would be happy to give you a tutorial via video chat to show you how to correct the shape with a steamer or steam iron.

-The best way to travel with your hat is on your head and then in your lap on the plane, but I can also recommend a great hat box if you would prefer to check it under the plane or protect it in the car.